At Enmedia, we are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your information when you use our services. It applies to all services and instances where we process personal data.

This privacy policy outlines your rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If you have any questions, feel free to contact us.

1. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in the law or our practices. Please check this page regularly for any updates. The latest version will always be available at https://dev.enmedia.eu/privacy/.

2. Key Definitions

Personal Data: Any information that identifies you or could be used to identify you, such as your name, email address, or contact details.
Processing: Any activity involving your personal data, such as collecting, using, or storing it.
Third Parties: External organizations or individuals who we may share your data with, such as payment processors or analytics providers.

3. Who We Are

We’re Enmedia, owned by George Kousagiannidis, a Digital Marketing and Web Coordinator based in Germany. For any privacy concerns, you can reach us at:

Email: info@enmedia.eu
Address: Reutenhofstr. 46, 71570 Oppenweiler, Germany

4. What Personal Information Do We Collect?

We may collect the following personal data:

Personal details: Name, contact information (such as email address and phone number), and contact history.
Tax information: Only when relevant to the services you use.
Service-related data: Information about services you’ve used or are interested in, and associated payment methods.

5. Where Does Your Data Come From?

We collect data from:

Directly from you: When you contact us, sign up for services, or submit inquiries.
Generated during service use: When you interact with our website or services.

6. Legal Basis for Processing (GDPR)

We process personal data based on:

Your consent: When you provide it for specific purposes (e.g., marketing communications).
Contractual necessity: To deliver services you request.
Legal obligation: To comply with regulatory requirements.
Legitimate interests: To enhance our services and improve your experience, as long as this does not override your rights.

7. How We Use Your Data

We use your data to:

Deliver services you request, including managing payments and providing customer support.
Improve our services, ensuring they meet your needs.
Comply with legal obligations and keep accurate records.
Conduct market research and analysis to understand your preferences.
Enhance your experience by personalizing services and improving website functionality.

8. Data Retention

We only keep your data as long as necessary. Here’s how long we retain different types of data:

Data Type	Retention Period
Account information	Until you request deletion or close your account
Transaction records	Minimum 7 years (to meet legal obligations)
Marketing preferences	Until you withdraw consent

9. How We Protect Your Data

We use industry-standard security measures to protect your personal data, including:

Encryption: We encrypt data where appropriate.
Access controls: Only authorized personnel have access to your data.
Two-factor authentication: To protect account information and transactions.

10. Transferring Data Outside the EEA

While we are based in Germany, your data may be transferred outside the EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent measures.

11. Your Rights Under GDPR

You have the right to:

Be informed about how we use your data.
Access your data at any time.
Correct inaccurate or incomplete data.
Object to the processing of your data for direct marketing purposes.
Restrict processing in certain circumstances.
Erase your data (“right to be forgotten”).
Transfer your data to another provider (“data portability”).

To exercise any of these rights, email us at info@enmedia.eu. You also have the right to lodge a complaint with the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

12. CCPA: Rights for California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what data we collect about you.
Request deletion of your data.
Opt-out of the sale of your data (though we currently do not sell personal data).
Non-discrimination for exercising your rights.

To exercise your CCPA rights, please email us at info@enmedia.eu.

13. Opting Out and Withdrawing Consent

You can withdraw your consent at any time. If you no longer wish to receive communications or would like to exercise your rights, simply contact us at info@enmedia.eu.

14. Google Analytics

We use Google Analytics to improve our website’s functionality and understand how visitors use our site. Google Analytics collects information like your IP address, browsing activity, and interactions with our website. We use these insights to generate reports and enhance your user experience. For more information, please review Google’s Privacy Policy. If you wish to opt-out, you can use the Google Analytics Opt-out Browser Add-on. You can also manage cookies through your browser settings or use available opt-out options for analytics tools.

15. reCAPTCHA

We use Google reCAPTCHA to protect our website from spam and abuse. reCAPTCHA is a service provided by Google that helps determine whether a given input (e.g., form submission) is made by a human or an automated process. The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use, which can be found at https://policies.google.com/privacy and https://policies.google.com/terms.

16. Data Breach Notification

In the unlikely event of a data breach, we will notify you promptly and follow all regulatory requirements, ensuring transparency and taking appropriate measures to protect your data.

17. Contact Information

If you have any questions about this policy or your personal data, please contact us at:

Email: info@enmedia.eu
Address: George Kousagiannidis, Reutenhofstr. 46, 71570 Oppenweiler, Germany